Your guests write at any hour — your colleague answers from what you wrote.
A named AI colleague (an AI assistant) on WhatsApp who welcomes guests before and during the stay — rooms, breakfast, transfers, services — from what you have taught it. It never guesses, and it starts in draft mode until you are ready.
Free to try · nothing sends to a customer until you say so
Yasmine
Hotels and guesthousesOn WhatsApp, at any hour
Rooms, breakfast, transfers and services: the questions guests ask before and during a stay, answered when they ask.
Knows only what you told it
Give it your documents once — it reads them and answers from them.
Never guesses
What it has not been taught, it files instead of inventing — ranked by how often guests actually ask.
Hands over to the front desk
Groups, events, long stays and rate negotiations go to a person, with the conversation so far.
What you give it
You answer a short list of starter questions (19 for this trade), and a readiness score says when Yasmine knows enough. To go faster, give it what you already have: an in-room directory, your house rules, the FAQ from your website, a photo of the sheet by the lift.
When it hands over to a person
- A group, an event or a long stay — Tells the person a human will reply, and sends you the question with the conversation so far.
- A rate negotiation — Tells the person a human will reply, and sends you the question with the conversation so far.
- A question that is not on the fact sheet yet — Says it will check, and logs the question for you to answer once.
Questions
- Can it arrange an airport pickup or confirm a booking?
- No — it confirms and changes nothing. A pickup is arranged by your front desk: it passes on the flight time and tells the guest that a person will confirm. A group, an event, a long stay or a rate negotiation are handed to a person in the same way, with the conversation so far.
- Which documents can I give it?
- Whatever you already have: an in-room directory, your house rules, the FAQ from your website, a photo of the sheet by the lift. It answers from what you give it, and says so when it does not know.
- What does it do when it does not know the answer?
- It does not guess. It says it will check and files the question on a list ranked by how often it is asked. You answer it once, it can then give that answer itself, and you approve what it learns.
- Can it send messages to customers without my approval?
- No. It starts in draft mode: nothing is sent to a customer until you decide it should be.
- How long does it take to set up?
- From choosing it to its first answer, an afternoon: you answer a short list of starter questions, a readiness score tells you when it knows enough, and you can add documents and photos to go faster. Nothing is created until you make an account, on the last step.
- How much does it cost?
- A one-time setup, then a monthly subscription — no commission and no price per message. WhatsApp provider fees are billed separately by Meta. The plans are on the pricing page.
Ready to see Yasmine at work?
A few questions, then an account. After that it is your colleague, on a number you can try right away.